At DGM SPORTS STORE, we strive to provide our customers with the best possible shopping experience. This includes ensuring that the products you purchase from us are delivered to your doorstep in a timely and efficient manner. Please read our Shipping Policy carefully to understand our practices and procedures regarding shipping.
Order Processing:
- All orders placed before 12:00 PM will be processed and shipped the same day. Orders received after this time will be processed and shipped the following business day.
- During peak seasons and promotional periods, please allow an additional 1-2 business days for order processing.
Delivery:
Deliveries are made to the address indicated by the User and in the manner specified in the order summary. We will dispatch your order in 7 days and once you receive your order, you have 14 days to return if you need to.
Upon delivery, Users must verify the content of the delivery and report anomalies without undue delay, using the contact details provided in this document or as described in the delivery note. Users may refuse to accept the parcel if visibly damaged.
Goods are delivered to the countries or territories specified in the relevant section of www.dgmsports.myshopify.com . Delivery times & status will be sent to you from our courier which varies. You will be updated about your order from our courier.
Unless otherwise specified on www.dgmsports.myshopify.com or agreed with Users, Products shall be delivered within 7 days from purchase.
Shipping Methods:
- We offer standard shipping through our trusted shipping partners.
- Depending on your location, standard shipping usually takes 3-7 business days for delivery within the continental United States. For international orders, delivery times may vary.
Shipping Costs:
- Shipping costs are calculated based on the weight and dimensions of the products in your order, as well as your location.
- Free shipping may be available for select products or promotions. This will be clearly indicated at the time of checkout.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number can be used to track the progress of your shipment on our website or through our shipping partner's online tracking system.
Shipping Restrictions:
- Some products may have specific shipping restrictions due to their size, weight, or nature. These restrictions will be clearly mentioned on the product page.
- We currently only ship to addresses within the United States. We do not offer international shipping at this time.
Shipping Delays:
While we strive to ensure timely delivery of your order, there may be occasional delays due to unforeseen circumstances such as weather conditions, carrier delays, or other factors beyond our control. We apologize in advance for any inconvenience caused by such delays.
Failed delivery:
- The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the User, nor for any damages or delays after handover to the carrier if the latter is arranged by the User.
- If the goods are not received or collected at the time or within the deadline specified, the goods will be returned to the Owner, who will contact the User to schedule a second delivery attempt or to agree on the future course of action.
- Unless otherwise agreed, any delivery attempt starting from the second shall be at the User’s expense.
Damaged or Lost Packages:
- In the rare event that your package is damaged or lost during transit, please contact our customer service team immediately. We will work with our shipping partners to resolve the issue and ensure that you receive a replacement or refund.
- Please note that our shipping policy is subject to change without prior notice. Any updates or modifications will be communicated on our website.
- If you have any further questions or concerns regarding our shipping policy, please contact our customer service team at dgmsport@gmail.com They will be happy to assist you.
Thank you for choosing DGM SPORTS a brand name of IQ Traders. We appreciate your business and look forward to serving you!