Refund Policy

Refund Policy

Thank you for shopping at DGM Sports Store. We strive to deliver the highest quality sports equipment and merchandise to our valued customers. However, if you are not entirely satisfied with your purchase, we are here to assist you with our refund policy.

Eligibility for Refunds:

1. Damaged or Defective Products:
- If you receive a product that is damaged or defective, we will gladly offer a full refund or exchange.
- Please notify us within 7 business days of receiving the damaged or defective product, accompanied by supporting photographs where applicable.

2. Wrong Size or Color:
- If you receive a product in the wrong size or color, we will provide a refund or exchange.
- Notify us within 14 business days of receiving the product.
- The item must be unused, in its original packaging, and in resellable condition.
 - If the returned item is used, damaged, missing parts, or is damaged during return postage because it wasn't packaged correctly, we might deduct from your refund to cover the loss in the item's value or no be given a refund.

3. Change of Mind:
- If you simply change your mind about a purchase, we offer refunds within 30 days, subject to the following conditions:
- The item must be unopened, unused, and in its original packaging.
- Clothing and footwear must have all original tags and labels attached.
- Personalized or custom-made items are exempt from this policy and are not eligible for refunds.

Returns and Process:

1. Contact Our Customer Support:
- Before returning any products, please contact our customer support team at sales@dgmsports.com & info.dgmsports@gmail.com

- Provide your order number, details of the product, and the reason for the return.

2. Return Authorization:
- Upon verifying your request, our customer support team will provide you with a return authorization number (RA number) and further instructions for returning the product.
- Please ensure that the RA number is clearly marked on the package.

3. Return Shipping:
- The customer will be responsible for the shipping costs associated with returning the product, unless the return is due to a damaged, defective, or incorrect item.
- We recommend using a trackable shipping service to ensure that the items are returned to us safely.

4. Refund Process:
- Once we receive the returned item, our team will inspect it and verify its condition.
- If the returned item meets the eligibility criteria, we will initiate the refund process.
- Refunds will be issued to the original payment method used for the purchase.

5. Refund Timeframe:
- Please allow up to 7 business days for the refund to be processed and reflected in your account.
- Note that the time it takes for the refund to be credited may vary depending on your specific financial institution.

6. Exchanges:
- If you are requesting an exchange, please clearly indicate the replacement item details, such as size, color, or alternate product.
- If the requested exchange item is unavailable or does not meet the eligibility criteria, a refund will be issued instead.

7. Non-Refundable Items:
- Gift cards and downloadable or digital products are non-refundable and cannot be exchanged.

Please note that this refund policy does not affect your statutory rights as a consumer, such as those outlined in consumer protection laws.

If you have any further questions or need assistance with our refund policy, please do not hesitate to contact our customer support team at sales@dgmsports.com & info.dgmsports@gmail.com. We are here to provide you with exceptional service and resolve any concerns you may have.