FAQs
Are your products authentic and genuine?
Are your products authentic and genuine?
Yes, all our products at DGM SPORTS STORE are 100% authentic and genuine. We source our merchandise directly from authorized distributors and manufacturers.
Do you offer any warranties on your products?
Do you offer any warranties on your products?
Yes, we provide warranties on select products. The warranty details can be found in the product description or on the packaging. Please note that warranty coverage and duration may vary depending on the manufacturer.
What payment methods do you accept?
What payment methods do you accept?
We accept a wide range of payment methods, including major credit cards such as Visa, Mastercard, and American Express. We also accept payments through PayPal and Apple Pay for your convenience.
How do I track my order?
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this tracking number to track your package on our website or through the shipping carrier's website.
What is your return policy?
What is your return policy?
We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 30 days of delivery for a full refund or exchange. Please note that the item must be in its original condition and packaging, and you will be responsible for the return shipping costs. For more information, please refer to our Return Policy page on our website.
How long does it take to receive my order?
How long does it take to receive my order?
The delivery time may vary depending on your location and the shipping method you choose during checkout. Generally, it takes 3-7 business days for domestic orders and 7-14 business days for international orders. Please note that these are estimated delivery times and may be subject to delays.
Do you offer international shipping?
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please note that the recipient is responsible for any customs duties, taxes, or import fees imposed by their country.
Can I cancel or change my order?
Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request; however, please note that once your order has been shipped, we may not be able to make changes or cancel it.
Do you have a physical store?
Do you have a physical store?
No, DGM SPORTS STORE is an online-only retailer. We do not have a physical store location. However, we provide detailed product descriptions, images, and sizing information to help you make informed purchasing decisions.
Are there any loyalty programs or rewards available?
Are there any loyalty programs or rewards available?
Yes, we have a loyalty program for our valued customers. By creating an account on our website, you can earn points for each purchase. These points can be redeemed for discounts on future orders. The more you shop with us, the more rewards you can receive!
How can I contact customer support?
How can I contact customer support?
You can reach our customer support team by sending us an email at iqtradersltd@gmail.com. We strive to respond to all inquiries within 24 hours. Alternatively, you can fill out the contact form on our website, and we will get back to you as soon as possible.